Want to become a TOP in class as CUSTOMER SUPPORT?
Here is your chance to make a global impact by making customers & inspiring product love!
Join Saint Luca, based in Vilnius with a global remote team.
YOUR MISSION AT SAINT LUCA:
Make customer’s 💖 melt. Provide “above and beyond” customer service in all interactions and provide the biggest possible customer satisfaction.
- Give joy to Saint Luca customers by solving their queries via live chat, social media and email. No phone calls over here!
- Answer customers’ queries & provide reliable information. Escalate unresolved issues to the appropriate internal teams.
- Give ‘WOW’ effect to inspire love for our products and team through by creating unforgettable brand / customers experience
- Own online reputation projects and implement data driven practices
- Implement humanized brand tone of voice making customers
- Work alongside marketers to increase customers satisfaction
- Implement practices to drive sales via customer support
We Expect You To Be Obsessed With Customers Happiness:
- You are fluent in English (excellent written communication) & Lithuanian
- Strong English & Lithuanian in written and verbal communication
- Empathy and understanding - basically showing clients how important they are!
- Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others
WHAT ELSE YOU NEED TO SUCCEED IN THIS ROLE
- Entrepreneurial attitude with an ability to work in a fast-paced environment.
- Proactive attitude and motivation.
- Have no fear of failing.
- Be curious and creative.
TALKING ABOUT SALARY & PERKS
The best part - you will be able to learn from the best and work with colleagues that grew global brands to 8 figures. Some of the top players in the market.
Team parties, meetups, getaways.
Hot tub. We have a fire-heated hot tub with 3 saunas for full relaxation.
Jewelry, glasses, accessories - you will be covered.
Exclusive chance to get new products.
Be part of empowering the worldwide community.
Snacks at the office.
Saint Lucia is a global jewelry & fashion powerhouse with the mission to empower all females with unapologetic self-confidence, self-love in mind, body, and potential.
Our purpose is to promote a mindful & sustainable lifestyle.
We’re a worldwide young, fast-growing lifestyle- and tech-company based in Vilnius with a strong emphasis on building a global empowered female community.
Join fearless boss babes, dreamers, go-getters & rulebreakers on empowering other females around the world to achieve their goals.
Find out more: https://saintluca.com/pages/our-story