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Email us at: support@saintluca.com

SAINT LUCA FAQ

You are welcome to check the status of your order using our tracking system at this link: https://saintluca.com/apps/17TRACK. If your tracking number doesn't seem to be working and you've selected Standard or Priority handling shipping method, you can try tracking your shipment through your local post tracking service. If the tracking status remains the same or you have any other questions, just reach out to our awesome support team via email at support@saintluca.com with your order number or order email address. We're here for you! 😊

Since Saint Luca ships worldwide, the shipping times might be a little different depending on where you are. In the US, it usually takes around 25 days for your package to arrive, while European countries can expect it in about 15 working days. But you know how it goes - sometimes, there might be some transit hiccups that could add up to 30 business days to the delivery time. So, just keep that in mind! We'll do our best to get your lovely pieces to you as soon as we can. 😊

We totally understand that sometimes plans change, but according to our terms and conditions, we can't cancel orders once they're placed. But no worries, we've got your back!

If you decide to go for a refund, here's what you can do: once you get the package, you have the option to reject it or return it back to us. You've got a cool 14 days to make up your mind and cancel your contract with us, starting from the day you receive your products.

For more information, please check out here: https://saintluca.com/policies/refund-policy

Please contact our awesome support team at support@saintluca.com regarding our wholesale special offer. In the email please provide more details, such as your product preferences and purchase quantities and we'll contact you with a personalised offer.

Pieces made of Stainless Steel, 925 Sterling Silver, and Premium Copper are designed to be tarnish-free. So, you can rock your jewelry worry-free, knowing they'll keep the charm! For more information please check out a product description.

Each piece is crafted with its own unique material, making them extra special. If you're curious to know more about a specific product, just click on the product, and voila! You'll discover all the exciting details in the product description. Enjoy your exploration, and let us know if you need any help! 😊

No worries at all! Sometimes confirmation emails can end up in the spam folder, so it's a good idea to check there first. If you don't see them, don't hesitate to reach out to us, and we'll be more than happy to help you out! 😊

If you receive a faulty product, firstβ€”so sorry you went through this experience. Here is good news: you have SAINT LUCA LIFETIME WARRANTY!

For more information, please follow our warranty policy: https://saintluca.com/pages/warranty and contact our amazing support team which is here to assist you more.

First, please contact us via email at support@saintluca.com WITHIN 14 DAYS after the product is received.In the email, make sure to include your:

β€’ Order number

β€’ Names of items you want to return

β€’ Reason for the return

For more information, please check our refund policy: https://saintluca.com/policies/refund-policy

Priority handling shipping option is different from express shipping. With priority handling, we make sure to give your order top priority for fast processing, but please note that the shipping itself is standard and its speed depends on the capacity of the shipping company.

If your parcel hasn't been shipped yet, you can totally change your address! Just reach out to our awesome support team, and we'll gladly update it for you. However, if the parcel has already been sent to the wrong address, we can't issue a refund and it is the customer's responsibility to take care of their parcel.