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TERMS & CONDITIONS

EFFECTIVE DATE: July 2, 2020

LAST UPDATED DATE: October 22, 2022

 

PLEASE CAREFULLY READ THE FOLLOWING TERMS OF USE AGREEMENT (THE "TERMS"). . BY ACCESSING, BROWSING OR USING THE SAINT LUCA B.V. (“SAINT LUCA”) WEBSITE AVAILABLE AT WWW.SAINTLUCA.COM OR ANY WEBSITE WITH LINKS TO THIS AGREEMENT (THE “WEBSITE”) IN ANY WAY OR CLICKING AN “I ACCEPT” OR SIMILAR BUTTON, YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH SAINT LUCA, AND (3) YOU HAVE THE AUTHORITY TO ENTER INTO THE TERMS ON BEHALF OF YOURSELF OR THE COMPANY YOU WORK FOR, AND TO BIND THAT COMPANY TO THESE TERMS. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS, YOU MAY NOT ACCESS OR USE THIS WEBSITE.

THESE TERMS INCLUDE A CLASS ACTION WAIVER AND A WAIVER OF JURY TRIALS, AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE MOST DISPUTES.

THESE TERMS LIMIT THE REMEDIES THAT MAY BE AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. 

PLEASE NOTE THAT The Terms are subject to change by SAINT LUCA in its sole discretion at any time. When changes are made, SAINT LUCA will make a new copy of the Terms available at the Website. We will also update the “Last Updated” date at the top of the Terms. If we make any material changes, and you have provided us with your e-mail address, we will also send an e-mail to you at the last e-mail address you provided to us. Any changes to the Terms will be effective immediately for new users of the Website and will be effective for existing users upon the earlier of thirty (30) days after posting of notice of such changes on the Website or thirty (30) days after dispatch of an e-mail notice of such changes. SAINT LUCA may require you to provide consent to the updated Terms in a specified manner before further use of the Website is permitted. If you do not agree to any change(s) after receiving a notice of such change(s), you shall stop using the Website. Otherwise, your continued use of the Website constitutes your acceptance of such change(s). PLEASE REGULARLY CHECK THE WEBSITE TO VIEW THE THEN-CURRENT TERMS.

 

  1. USE OF SAINT LUCA PROPERTIES

The Website and the content and information available on the Website (“SAINT LUCA PROPERTIES”) are protected by copyright laws throughout the world. Subject to the Terms, SAINT LUCA grants you a limited license to reproduce portions of SAINT LUCA Properties for the sole purpose of using the Website for your personal purposes. Unless otherwise specified by SAINT LUCA in a separate license, your right to use any SAINT LUCA Properties is subject to the Terms.

CERTAIN RESTRICTIONS. The rights granted to you in the Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit SAINT LUCA Properties or any portion of SAINT LUCA Properties; (b) you shall not frame or utilize framing techniques to enclose any trademark, logo, or other SAINT LUCA Properties (including images, text, page layout or form) of SAINT LUCA; (c) you shall not use any metatags or other “hidden text” using SAINT LUCA’s name or trademarks; (d) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of SAINT LUCA Properties except to the extent the foregoing restrictions are expressly prohibited by applicable law; (e) you shall not use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape” or download data from any web pages contained in the Website (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (f) you shall not access SAINT LUCA Properties in order to build a similar or competitive website, application or service; and (g) except as expressly stated herein, no part of SAINT LUCA Properties may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update or other addition to SAINT LUCA Properties shall be subject to the Terms. SAINT LUCA, its suppliers and service providers reserve all rights not granted in the Terms. Any unauthorized use of SAINT LUCA Properties terminates the licenses granted by SAINT LUCA pursuant to the Terms.

 

  1. ORDER AND ACCEPTANCE

2.1. ORDER ACCEPTANCE PROCESS. Each part of an order that you submit to SAINT LUCA constitutes an offer to purchase merchandise. If you have placed your order through the Website, then, after SAINT LUCA receives your order, you will receive an email from SAINT LUCA confirming receipt of your order (usually in minutes). If you do not receive an email from SAINT LUCA confirming receipt of an order that you placed, then please contact the SAINT LUCA Customer Service department at support@saintluca.com before you attempt to place another order for the same merchandise. Please note that SAINT LUCA's confirmation of receipt of your order does not equate to SAINT LUCA's acceptance of your order. SAINT LUCA is not deemed to have accepted any part of your order until the requested merchandise has been shipped and SAINT LUCA has sent a shipment confirmation email.

2.2. ORDER ISSUES. 

(A) If SAINT LUCA rejects your order due to an error in pricing and/or other information about the merchandise, then SAINT LUCA will notify you at the email address that you have provided. Once the error has been corrected, SAINT LUCA will ask you whether or not you would like to re-submit your order to purchase the relevant merchandise. If SAINT LUCA has notified you that your order has been accepted by sending you a shipment confirmation email, then you will not be required to pay a price that is greater than the price that was displayed on the Website at the time at which you placed your order. SAINT LUCA has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics. For additional details, please review the SAINT LUCA Returns Policy available at https://saintluca.com/pages/returns-exchanges.

(B) Although it is unlikely that SAINT LUCA would refuse to accept an order, SAINT LUCA reserves the right to deny any order for any reason, including where the following situations arise: (i) insufficient information or errors in billing, payment, and/or shipping information; (ii) orders that cannot be processed due to erroneous information that you have provided, which includes, but is not limited to an incorrect credit card or debit card number, expiration date, security value, or other incorrect information regarding payment types; (iii) suspected fraudulent information; or (iv) delayed shipment or unavailability of merchandise.

(C)  SAINT LUCA may refuse to accept any order if fraudulent activity is suspected. SAINT LUCA may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders. 

(D)  SAINT LUCA may refuse any order that is connected with a previous credit card dispute.

(E) UNDELIVERABLE PACKAGES.

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, SAINT LUCA customer support team informs the client and asks for address confirmation to reship the parcel. The customer service team notifies the client with the updated tracking information after the package is reshipped. Orders that are returned to us as undeliverable a second time will not be reshipped, and the customer will receive a full refund (including shipping charges).

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 60 days from the estimated delivery date, please contact our customer service teamvia email at support@saintluca.com and our team will check if your order has been returned to us. Please note that all packages are shipped with tracking numbers. As for the proof of delivery, we can only rely on tracking number information, so the refund is applicable just for orders with the status “confirmed as lost” or “returned to sender”.  

2.3. ORDER CANCELLATION. SAINT LUCA is liable for any goods that are damaged or lost in transit only if the receiver of the goods contacts our customer service team (support@saintluca.com) within 14 days of the delivery of the order. If the goods are lost or damaged when returning the product, the customer is liable. Cancellation is not possible after the order has been dispatched. Once the order has been dispatched, the customer is required to receive the order. You can return any unwanted items for a refund once you've received your order. Once we begin the process of producing your made-to-order items we are no longer able to cancel it, as the order is being pushed directly to our manufacturers.  Cancellation is not valid until the customer has confirmed their cancellation with SAINT LUCA by email at ( support@saintluca.com ) and their email has been acknowledged by SAINT LUCA. When the stock is unavailable, SAINT LUCA reserves the right to cancel any order. We will notify the customer of a replacement or any equivalent products when possible. If SAINT LUCA receives a package that has not been collected from the post office (or equivalent shipping office) and the customer requests to have the package sent again, the customer will be responsible for paying the re-shipment costs. An invoice will be sent to the customer and settlement of the invoice must be completed within 10 days.

2.4. RESTRICTIONS ON RESALE. In order to protect SAINT LUCA's intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited. SAINT LUCA will not accept any order that is deemed to possess characteristics of reselling. SAINT LUCA reserves the right to cancel any subsequent order from a customer who has been suspected of reselling.

 

  1. PAYMENT TERMS

3.1. PAYMENT. All prices are quoted in the denomination stated. To make a purchase, you must provide a valid credit card (Visa, MasterCard, or any other issuer accepted by us) (“PAYMENT PROVIDER”). Your Payment Provider agreement governs your use of the designated credit card, and you must refer to that agreement and not the Terms to determine your rights and liabilities. By providing SAINT LUCA with your credit card number and associated payment information, you hereby authorize SAINT LUCA to immediately charge your credit card for all fees and charges due and payable to SAINT LUCA hereunder or credit your credit card for any refunds owed and that no additional notice or consent is required. A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. You agree to immediately notify SAINT LUCA of any change in your billing address or the credit card used for payment hereunder. SAINT LUCA reserves the right at any time to change its prices and billing methods, either immediately upon posting on the SAINT LUCA Properties or by e-mail delivery to you.

3.2. RETURNS. Payments made to SAINT LUCA are subject to return in accordance with SAINT LUCA’s Returns Policy available at https://saintluca.com/pages/returns-exchanges.

3.3 COMPLAINTS TERMS AND WITHDRAWAL. It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within  14 days. Any complaints should be made to our customer service team via email support@saintluca.com, or through our contact form on the contact page of our website. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by SAINT LUCA on receipt of the returned product. Shipping cost is refunded only if the customer informed us about the faulty product within 14 days from the delivery day. SAINT LUCA has the right to replace defective goods with goods of the same model. If the item costs less than $15 USD has been discontinued, the customer will receive a store credit.  

If the client wants to return not faulty item(s) - it is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. If the client is from a 3rd party, the returning product MUST BE packaged to its original packaging. If the client returns the package from a third party and it is not packed in its original packaging, the client is responsible for any additional customs fees.The purchaser has the right to return his order within 14 days from the delivery day. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle must not be removed. Purchasers using their right to return an order should complete the returns section of the website. The order number and customer’s email address that was used to order will be required. Return shipping is paid by the consumer in case the item is not broken and the client wants to return it only for refund.

For more information, please check the following links: warranty policy and refund policy. 

3.4 TAXES. All orders shipped within the European Union are tax-free. In case the order is being shipped to the delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that SAINT LUCA has no control over these charges and, since these charges are different for different countries, SAINT LUCA cannot predict their amount. SAINT LUCA advises you to contact your local customs office for further information.

3.5 DISCOUNTS AND PROMO CODES. We may, in our sole discretion, create discounts and promotional codes that may be redeemed for your purchase or other features or benefits, subject to any additional terms that we establish on a per promotional code basis (“PROMO CODES”). Promo Codes may only be used once per person. Only Promo Codes sent to you through official SAINT LUCA communications channels are valid. You agree that Promotional offers: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by us; (iii) may not be combined with any other sale, offer, promotion, or gift card; (iv) may only be used pursuant to the specific terms that we establish for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use; (vii) may be disabled by us at any time for any reason without liability to us. 

3.6 DISPUTES. You must notify us in writing within seven (7) days after receiving your credit card statement, if you dispute any of our charges on that statement or such dispute will be deemed waived. Billing disputes should be notified to the following email address support@saintluca.com.

 

  1. THIRD PARTY PAYMENT SERVICES PROVIDER

SAINT LUCA uses Stripe Inc. (“STRIPE”) and PayPal, Inc. (“PAYPAL”) as a third party service providers for payment services (e.g., credit card transaction processing, merchant settlement, and related services). By using the SAINT LUCA Properties, you agree to be bound by Stripe’s Worldwide Terms of Service available at HTTPS://STRIPE.COM/US/TERMS and Privacy Policy available at HTTPS://STRIPE.COM/US/PRIVACY; and PayPal’s User Agreement available at HTTPS://WWW.PAYPAL.COM/US/WEBAPPS/MPP/UA/USERAGREEMENT-FULL and Privacy Policy available at HTTPS://WWW.PAYPAL.COM/US/WEBAPPS/MPP/UA/PRIVACY-FULL, as applicable. You hereby consent to provide and authorize SAINT LUCA, Stripe and PayPal to share any information and payment instructions you provide to the extent required to complete the payment transactions in accordance with the Terms, including personal, financial, credit card payment, and transaction information.

 

  1. RESPONSIBILITY FOR CONTENT

5.1 TYPES OF CONTENT. You acknowledge that all Content, including SAINT LUCA Properties, is the sole responsibility of the party from whom such Content originated. This means that you, and not SAINT LUCA, are entirely responsible for all Content that you upload, post, e-mail, transmit or otherwise make available (“MAKE AVAILABLE”) through SAINT LUCA Properties (“YOUR CONTENT”), and that you and other Users of SAINT LUCA Properties, and not SAINT LUCA, are similarly responsible for all Content they Make Available through SAINT LUCA Properties (“USER CONTENT”).

5.2 NO OBLIGATION TO PRE-SCREEN CONTENT. You acknowledge that SAINT LUCA has no obligation to pre-screen Content (including, but not limited to, User Content), although SAINT LUCA reserves the right in its sole discretion to pre-screen, refuse or remove any Content. By entering into the Terms, you hereby provide your irrevocable consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning the transmission of Your Content, including without limitation chat, text, or voice communications. In the event that SAINT LUCA pre-screens, refuses or removes any Content, you acknowledge that SAINT LUCA will do so for SAINT LUCA’s benefit, not yours. Without limiting the foregoing, SAINT LUCA shall have the right to remove any Content that violates the Terms or is otherwise objectionable.

 

  1. OWNERSHIP

 6.1 SAINT LUCA PROPERTIES. You agree that SAINT LUCA and its licensors and suppliers own all rights, title and interest in SAINT LUCA Properties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying SAINT LUCA Properties.

6.2 TRADEMARKS. SAINT LUCA’s stylized name and other related graphics, logos, service marks and trade names used on or in connection with SAINT LUCA Properties are the trademarks of SAINT LUCA and may not be used without permission in connection with any third-party products or services. Other trademarks, service marks and trade names that may appear on or in SAINT LUCA Properties are the property of their respective owners.

6.3 OTHER CONTENT. Except with respect to Your Content, you agree that you have no right or title in or to any Content that appears on or in SAINT LUCA Properties.

6.4 YOUR CONTENT. SAINT LUCA does not claim ownership of Your Content. However, when you as a user post or publish Your Content on or in SAINT LUCA Properties, you represent that you own and/or have a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right (including any moral rights) and license to use, license, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, derive revenue or other remuneration from, and communicate to the public, perform and display Your Content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed, for the full term of any worldwide intellectual property right that may exist in Your Content.

6.5 LICENSE TO YOUR CONTENT. Subject to any applicable account settings that you select, you grant SAINT LUCA a fully-paid, royalty-free, perpetual, irrevocable, worldwide, royalty-free, non-exclusive and fully sublicensable right (including any moral rights) and license to use, license, distribute, reproduce, modify, adapt, publicly perform, and publicly display, Your Content (in whole or in part) for the purposes of operating and providing SAINT LUCA Properties to you and to our other users. Please remember that other users may search for, see, use, modify and reproduce any of Your Content that you submit to any “public” area of SAINT LUCA Properties. You warrant that the holder of any worldwide intellectual property right, including moral rights, in Your Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You agree that you, not SAINT LUCA, are responsible for all of Your Content that you Make Available on or in SAINT LUCA Properties.

 

  1. FEEDBACK

You agree that submission of any ideas, suggestions, documents, and/or proposals to SAINT LUCA (“FEEDBACK”) is at your own risk and that SAINT LUCA has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to SAINT LUCA a fully-paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, reformat, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation and maintenance of SAINT LUCA Properties.

 

  1. USER CONDUCT

As a condition of use, you agree not to use SAINT LUCA Properties for any purpose that is prohibited by the Terms or by applicable law. You shall not (and shall not permit any third-party) either (a) to take any action or (b) Make Available any Content on or through SAINT LUCA Properties that: (i) infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any person or entity; (ii) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, or profane; (iii) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail; (iv) involves commercial activities and/or sales without SAINT LUCA’s prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes; (v) impersonates any person or entity, including any employee or representative of SAINT LUCA; (vi) interferes with or attempts to interfere with the proper functioning of SAINT LUCA Properties or uses SAINT LUCA Properties in any way not expressly permitted by the Terms; or (vii) to attempt or engage in, any potentially harmful acts that are directed against SAINT LUCA Properties, including but not limited to violating or attempting to violate any security features of SAINT LUCA Properties, introducing viruses, worms, or similar harmful code into SAINT LUCA Properties, or interfering or attempting to interfere with use of SAINT LUCA Properties by any other user, host or network, including by means of overloading, “flooding,” “spamming,” “mail bombing”, or “crashing” SAINT LUCA Properties.

 

  1. INTERACTIONS WITH OTHER USERS

9.1 USER RESPONSIBILITY. You are solely responsible for your interactions with other users of the Services and any other parties with whom you interact through the Services; provided, however, that SAINT LUCA reserves the right, but has no obligation, to intercede in such disputes. You agree that SAINT LUCA will not be responsible for any liability incurred as the result of such interactions.

9.2 CONTENT PROVIDED BY OTHER USERS. SAINT LUCA Properties may contain User Content provided by other users. SAINT LUCA is not responsible for and does not control User Content. SAINT LUCA has no obligation to review or monitor, and does not approve, endorse or make any representations or warranties with respect to User Content. You use all User Content and interact with other users at your own risk.

 

  1. THIRD-PARTY WEBSITES

 SAINT LUCA Properties may contain links to third-party websites ( “THIRD-PARTY WEBSITES”). When you click on a link to a third-party website, we will not warn you that you have left SAINT LUCA Properties and are subject to the terms and conditions (including privacy policies) of another website or destination. Such Third-Party Websites are not under the control of SAINT LUCA. SAINT LUCA is not responsible for any Third-Party Websites. SAINT LUCA provides these Third-Party Websites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites, or their products or services. You use all links in Third-Party Websites at your own risk. When you leave our Website, our Terms and policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any third-party websites, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third-party.

 

  1. INVESTIGATIONS

SAINT LUCA may, but is not obligated to, monitor or review the Website at any time. Without limiting the foregoing, SAINT LUCA shall have the right, in its sole discretion, to remove any content for any reason (or no reason), including if such content violates the Terms or any applicable law. Although SAINT LUCA does not generally monitor user activity, if SAINT LUCA becomes aware of any possible violations by a user of any provision of the Terms, SAINT LUCA reserves the right to investigate such violations, and SAINT LUCA may, at its sole discretion, immediately terminate the user’s license to use the SAINT LUCA Properties, or change, alter or remove any content, in whole or in part, without prior notice.

 

  1. PRIVACY

You agree to the terms of our privacy policy available at https://saintluca.com/pages/privacy-policy. 

 

  1. INDEMNIFICATION.

You agree to indemnify and hold the SAINT LUCA Parties harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of: (a) your use of, or inability to use, SAINT LUCA Properties; (b) your violation of the Terms; (c) your violation of any rights of another party; or (d) your violation of any applicable laws, rules or regulations. SAINT LUCA reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with SAINT LUCA in asserting any available defenses. You agree that the provisions in this section will survive any termination of the Terms or your access to SAINT LUCA Properties.

 

  1. DISCLAIMER OF WARRANTIES.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF SAINT LUCA PROPERTIES IS AT YOUR SOLE RISK, AND SAINT LUCA PROPERTIES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. SAINT LUCA PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SAINT LUCA PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) SAINT LUCA PROPERTIES WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF SAINT LUCA PROPERTIES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (3) ANY ERRORS IN SAINT LUCA PROPERTIES WILL BE CORRECTED. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

  1. LIMITATION OF LIABILITY.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT IN NO EVENT SHALL ANY SAINT LUCA PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH SAINT LUCA PROPERTIES OR ANY DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT SAINT LUCA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THE TERMS, ON ANY THEORY OF LIABILITY, RESULTING FROM: (1) THE USE OR INABILITY TO USE SAINT LUCA PROPERTIES OR (2) ANY OTHER MATTER RELATED TO SAINT LUCA PROPERTIES, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO SAINT LUCA PROPERTIES SHALL IN NO EVENT EXCEED THE GREATER OF (A) THE AMOUNT RECEIVED BY SAINT LUCA AS A RESULT OF YOUR USE OF SAINT LUCA PROPERTIES OR (B) ONE HUNDRED DOLLARS ($100). YOU AND SAINT LUCA AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE TERMS, SAINT LUCA PROPERTIES OR ANY CONTENT POSTED ON SAINT LUCA PROPERTIES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SAINT LUCA AND YOU. THE LAWS OF SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU AND YOU MIGHT HAVE OTHER RIGHTS.

 

  1. PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe that your work has been copied and posted on the SAINT LUCA Properties in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the location on Company Properties of the material that you claim is infringing; (4) your address, telephone number and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Contact information support@saintluca.com.

 

  1. TERM AND TERMINATION

17.1 TERM. The Terms commence on the date when you accept them (as described in the preamble above) and remain in full force and effect while you use SAINT LUCA Properties, unless terminated earlier in accordance with the Terms.

17.2 TERMINATION. If timely payment cannot be charged to your Payment Provider for any reason, if you have materially breached any provision of the Terms, if we are required to do so by law (e.g., where the provision of any of SAINT LUCA Properties is, or becomes, unlawful), or if we choose to discontinue SAINT LUCA Properties (in part or in whole), we have the right to, immediately and without notice, suspend or terminate any SAINT LUCA Properties provided to you. If we become aware of any possible violations by you of the Terms, we reserve the right to investigate such violations. In the event that we determine, in our sole discretion, that you have breached any portion of the Terms, or have otherwise demonstrated inappropriate conduct, we reserve the right to (i) warn you via e-mail (to any e-mail address you have provided to us) that you have violated the Terms; (ii) notify and/or send any content you have provided to us to and/or fully cooperate with the proper law enforcement authorities for further action; and/or (iii) pursue any other action which we deem to be appropriate. If, as a result of the investigation, we believe that illegal activity has occurred, we reserve the right to refer the matter to, and to cooperate with, any and all applicable legal authorities. We are entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SAINT LUCA Properties in our possession in connection with your use of SAINT LUCA Properties, to (i) comply with applicable laws, legal process or governmental request; (ii) enforce the Terms; (iii) respond to your requests for customer service; or (iv) protect the rights, property or personal safety of SAINT LUCA, its users or the public, and to comply with the requests of all law enforcement or other government officials, as we in our sole discretion believe to be necessary or appropriate. We reserve the right, in our sole discretion, to immediately take any or all of the actions set forth herein without any notice or warning to you. You agree that all terminations shall be made in our sole discretion and that we shall not be liable to you or any third-party for enforcing this provision. If you want to terminate the Services provided by SAINT LUCA, you may do so by (a) notifying SAINT LUCA at any time and Upon termination of any Service, your right to use such Service will automatically terminate immediately. You understand that any termination of Services may involve deletion of Your Content associated therewith from our live databases. SAINT LUCA will not have any liability whatsoever to you for any suspension or termination, including for deletion of Your Content. All provisions of the Terms which by their nature should survive, shall survive termination of Services, including without limitation, ownership provisions, warranty disclaimers, and limitation of liability.

 

  1. INTERNATIONAL USERS

This Website can be accessed from countries around the world and may contain references to SAINT LUCA Properties and other content that are not available in your country. These references do not imply that SAINT LUCA intends to introduce such SAINT LUCA Properties or content in your country. SAINT LUCA Properties are controlled and offered by SAINT LUCA from its facilities in the United States of America. SAINT LUCA makes no representations that SAINT LUCA Properties are appropriate or available for use in other locations. Those who access or use SAINT LUCA Properties from other jurisdictions do so at their own volition and are responsible for compliance with local law.

 

  1. ARBITRATION

19.1 DISPUTE RESOLUTION. Please read this Arbitration Agreement carefully. It is part of your contract with SAINT LUCA and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

(A) Applicability of Arbitration Agreement. All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of any product or service provided by SAINT LUCA that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and SAINT LUCA, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.

(B) Notice Requirement and Informal Dispute Resolution.   Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“NOTICE”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to SAINT LUCA should be sent to by email: support@saintluca.com.

After the Notice is received, you and SAINT LUCA may attempt to resolve the claim or dispute informally. If you and SAINT LUCA do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.

(C) Arbitration Rules. Arbitration shall be initiated through JAMS, an established alternative dispute resolution provider (“ADR PROVIDER”) that offers arbitration as set forth in this section. If JAMS is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with the Terms. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules. Any hearing will be held in a location within 100 miles of your residence, unless you reside outside of the United States, and unless the parties agree otherwise. If you reside outside of the U.S., the arbitrator shall give the parties reasonable notice of the date, time and place of any oral hearing. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the arbitrator grants you an award that is greater than the last settlement offer that SAINT LUCA made to you prior to the initiation of arbitration, SAINT LUCA will pay you the greater of the award or $2,500. Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.

(D) Additional Rules for Non-Appearance Based Arbitration.   If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.

(E) Time Limits. If you or SAINT LUCA pursues arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing a claim) and within any deadline imposed under the JAMS rules for the pertinent claim.

(F) Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of you and SAINT LUCA, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the JAMS rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and SAINT LUCA.

(G) Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court.

(H) Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

(I) Confidentiality. All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief. 

(J)  Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.

(K) Right to Waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.

(L) Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with SAINT LUCA.

(M) Small Claims Court. Notwithstanding the foregoing, either you or SAINT LUCA may bring an individual action in small claims court.

(N) Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.

(O) Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.

(P) Courts. In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Virginia, for such purpose.

 

  1. GENERAL PROVISIONS

21.1 GOVERNING LAW. The Terms and any action related thereto will be governed and interpreted by and under the laws of the State of Virginia, consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

21.2 ELECTRONIC COMMUNICATIONS. The communications between you and SAINT LUCA use electronic means, whether you visit SAINT LUCA Properties or send SAINT LUCA e-mails, or whether SAINT LUCA posts notices on SAINT LUCA Properties or communicates with you via e-mail. For contractual purposes, you (1) consent to receive communications from SAINT LUCA in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that SAINT LUCA provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.

21.3 ASSIGNMENT. The Terms, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated, or otherwise transferred by you without SAINT LUCA’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.

21.4 FORCE MAJEURE. SAINT LUCA shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

21.5 COMPLIANCE. If you believe that SAINT LUCA has not adhered to the Terms, please contact SAINT LUCA by emailing us at support@saintluca.com. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.

21.6 NOTICE. Where SAINT LUCA requires that you provide an e-mail address, you are responsible for providing SAINT LUCA with your most current e-mail address. In the event that the last e-mail address you provided to SAINT LUCA is not valid, or for any reason is not capable of delivering to you any notices required/ permitted by the Terms, SAINT LUCA’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice.

21.7 WAIVER. Any waiver or failure to enforce any provision of the Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

21.8 SEVERABILITY. If any provision of the Terms is, for any reason, held to be invalid or unenforceable, the other provisions of the Terms will remain enforceable, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

21.9 ENTIRE AGREEMENT. The Terms are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

 

  1. CODE OF ETHICS

Practice equality and avoid discrimination and harassment. We value diversity among our employees. Day to day, our employees are not only expected to avoid discrimination in their relationships with each other and with customers, vendors, and suppliers but to also encourage others to behave in a proper manner. We also strive to ensure freedom from harassment for all staff and we’re not influenced in our decisions, actions or recommendations by issues of gender, race, creed, color, age or personal disabilities.

We’re committed to maintaining a safe, harassment-free and discrimination-free work environment in which employees at all levels can devote their full attention and best efforts to their jobs. Harassment, discrimination or other inappropriate conduct, whether intentional or unintentional, has no place in the SAINT LUCA culture.

We expect anyone doing business with us to encourage and facilitate practices that promote equality and avoid discrimination and harassment.

SAINT LUCA request and expect our partners and customers to respect the rights of all workers and to commit to acting lawfully and ethically in all components of their businesses. We believe in treating everyone with respect. SAINT LUCA reserve the right to not answer to the aggressive, coercive language, or abusive messages.

 

– End of Terms